Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If you're moving out, and would like to close your Power NI account you can now update us within your online account. Simply login and visit the ‘Close my account’ section. All you need is:
The date you are moving out.
A closing meter read if your property has a bill pay meter.
A forwarding address.
We'll confirm your move has been processed by emailing you a confirmation that your account has been closed.
