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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account Can I update my personal details online?

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You can log in to your online account to action the task below.

Update your contact details

Can I update my personal details online?

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  • My Account
  • Account management

You can change your direct debit bank details, mailing address, email address and telephone number within your online account.

To update your details navigate to the section 'My Account' and then click on 'My Details'.


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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs