Help & Support
I'm changing to Keypad - when will I get my final bill?
If you're changing from a credit meter (bill pay) to Keypad (pay as you go) you'll receive a final statement clearing your balance.
The meter reading taken on the day your Keypad is installed will be used to calculate your final statement. We’ll send you a letter informing you of this amount within 4-5 days of your Keypad being installed.
If you pay by Direct Debit we’ll either cancel it once your Keypad installation appointment is made or within one week of your installation if your Direct Debit is due within this time.
If your account is in credit
If your final credit balance is over £50 you'll receive a cheque for this amount or if you previously paid by Direct Debit this amount can be credited to your bank account. If your final credit balance is under £50 you'll receive this as part of a future top-up Powercode.
If your account is in debit
If your final statement shows a debit balance you can pay this in full. You also have the option of paying off your final balance through your Keypad. The amount you owe is added on to your Keypad as a balance owing. 40% of future Keypad top-ups will go towards paying this outstanding amount until the account balance is clear (this is called a PC contribution).
How to use my Keypad?
I've lost my Keypad powercode.
I need a new Keypad card.
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
Where can I top-up up my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Why did I get a longer top-up code than normal?
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