Help & Support

Keypad

I'm changing to Keypad - when will I get my final bill?

If you're changing from a credit meter (bill pay) to Keypad (pay as you go) you'll receive a final statement from Power NI.

The meter reading taken on the day your Keypad is installed will be used to calculate your balance. We’ll send you a letter informing you of this amount within 4-5 days of your Keypad being installed.

If you pay by Direct Debit we’ll cancel it once your Keypad installation has been completed.

If your account is in debit

If your final statement shows a debit balance you can pay this in full. You also have the option of paying off your final balance through your Keypad. The amount you owe is added on to your Keypad as a balance owing. 40% of future Keypad top-ups will go towards paying this outstanding amount until the account balance is clear (this is called a PC contribution).

If your account is in credit

If your final credit balance is over £50 you'll receive a cheque for this amount or if you previously paid by Direct Debit this amount can be credited to your bank account. If your final credit balance is under £50 you'll receive this as part of a future top-up Powercode.