Help & Support
How much does it cost to have a Keypad meter installed?
Keypad is our pay as you go option making it easier to budget.
As a Power NI customer, it’s free to have a Keypad meter installed.
Find out more about getting a Keypad meter installed.
How to use my Keypad?
I've lost my Keypad powercode.
I need a new Keypad card.
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
Where can I top-up up my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Why did I get a longer top-up code than normal?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.