Help & Support
Why did I get a longer Powercode than normal?
Powercodes usually have 20-digits. However, when you buy a top-up after electricity prices have changed you will be given a special 40 or 60 digit Powercode. You may also receive a special 40 or 60 digit Powercode if you change your keypad tariff.
This will credit your Keypad with your top-up amount plus update it with the new unit rate .
If you have received a longer Powercode, simply key it in as normal.
How to top-up your Keypad
- To apply the top-up to your Keypad, press the ‘*’ button and enter your 20-digit top-up powercode.
- If you make a mistake press the ‘*’ button to go back and then enter the rest of the code.
- Press the ‘#’ button to finish. A confirmation message will be displayed.
How to use my Keypad?
I've lost my Keypad powercode.
I need a new Keypad card.
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
Where can I top-up up my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Why did I get a longer top-up code than normal?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.