Help & Support
Why did I get a longer Powercode than normal?
Powercodes usually have 20 digits. However, when you buy a top-up after electricity prices have changed you will be given a special 40 or 60 digit Powercode, depending on your tariff. This will credit your Keypad with your top-up amount plus update it with the new unit rate. You may also receive a special 40 or 60 digit Powercode if for any reason we have to update your Keypad meter.
If you have received a longer Powercode, simply key it in as normal.