The COVID-19 crisis has affected us all, and we want to thank you for doing your bit. As a lot of our services are automated, you can continue to manage your energy account online meaning we can help those most in need. For more information on how we’re supporting our customers visit our Covid-19 info and FAQs.
You can top up:
Simply click Keypad top-up on our website or download our app from the App Store or Google Play.
Find your local PayPoint or Post Office.
Call 03457 455 455 and press ‘1’ for Keypad top-up.
You’ll need to have your 19 digit premise number handy when you’re topping up. You can find this on your Keypad card.
Please tell us what information was missing
If you need a personal response, be sure to Contact us.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
Continue
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on
screen.
Continue
