Help & Support

Keypad

Where can I top-up?

You can buy top-ups for your Keypad meter a number of ways including:

 

You'll need your 19-digit Premise Number to hand (find this on your Keypad card or an old top-up receipt) and your credit/debit card details if you're topping up online, via the app or over the phone.

 The minimum top-up is £5 (Post Office and PayPoint only) or £15 (online, app or phone).

 

How to top-up your Keypad

  1. To apply the top-up to your Keypad, press the ‘*’ button and enter your 20-digit top-up powercode.
  2. If you make a mistake press the ‘*’ button to go back and then enter the rest of the code.
  3. Press the ‘#’ button to finish. A confirmation message will be displayed.

Related questions

Keypad

How to use my Keypad?

Here's our step by step guide to topping up.

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I've lost my Keypad powercode.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

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I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean.

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What information can I find from my Keypad?

Find information using the buttons on your Keypad.

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Where can I top-up up my Keypad?

You can buy top-ups for your Keypad meter a number of ways including online, app, Post Office, PayPoint or phone.

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My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

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I topped up but the full amount has not been added to my Keypad.

If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution).

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What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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Why did I get a longer top-up code than normal?

Powercodes usually have 20-digits. However, when you buy a top-up after electricity prices have changed you will be given a special 40 or 60 digit Powercode. You may also receive a special 40 or 60 digit Powercode if you change your keypad tariff.

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