We’d love to hear about your experience online today, and would appreciate if you could complete a short survey after you have finished visiting our website. This will help us improve your experience during future visits.
The COVID-19 crisis is placing increased demands on our available staff and our business. For up to date advice on how we’re supporting our customers visit our COVID-19 info & FAQ page. If you do need to get in touch about something urgent or you are struggling to pay your bill you can send us an online message.
You can top up:
Simply click Keypad top-up on our website or download our app from the App Store or Google Play.
Find your local PayPoint or Post Office.
Call 03457 455 455 and press ‘1’ for Keypad top-up.
You’ll need to have your 19 digit premise number handy when you’re topping up. You can find this on your Keypad card.
Please tell us what information was missing
If you need a personal response, be sure to Contact us.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
Continue
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on
screen.
Continue
