Help & Support


Where can I top-up?

You can top up:

Simply click Keypad top-up on our website or download our app from the App Store or Google Play.

  • At any PayPoint or Post Office outlet

Find your local PayPoint or Post Office.

  • Over the phone

Call 03457 455 455 and press ‘1’ for Keypad top-up.

You’ll need to have your 19 digit premise number handy when you’re topping up. You can find this on your Keypad card.

Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.