Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Cashback is a discount which is applied after you’ve bought something online and is either a percentage of the amount spent or a fixed sum. If you buy something for £100 with 6% cashback, you pay the retailer £100 and we credit £6 to your cashback account.
To activate your cashback offer, click the brand link from your Power NI Perks portal. You can check your cashback balance and withdraw cashback by visiting ‘Account’ within Power NI Perks or spend your balance against your next Perks transaction.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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