Help & Support

Pricing

Pricing FAQs

We are updating our prices for domestic customers from 1 January 2022. Questions and answers about this price change can be found below.

What is the price change?

It is an increase of 21.4% adding £2.51 a week to a typical household electricity bill.

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Why are prices increasing?

We’re sorry to have to increase prices. This increase is strictly due to the unparalleled rise in prices across the global wholesale gas markets and unfortunately, we have no option but to pass these costs on.

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What does the Power NI price change mean for Keypad customers?

From 13 December when customers purchase a top up, they will be issued with a 40-60 digit code to put into the keypad meter. Credit on the meter will change to the new rate on 1 January but not before.

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When will the price change happen?

The new rate will be effective from 1 January 2022.

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How do I find out more about this price change?

For more information about this recent change to rates, visit www.powerni.co.uk/pricing

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How will you be informing customers about the price change?

We will be writing to all our postal customers and sending emails to our Energy Online customers, giving them 21 working days’ notice of the price change.

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What is Power NI doing to help customers who may have difficulty in paying their energy bills?

We support our customers who are struggling to pay on an individual basis and will continue to do so. We'd like to reassure any of our customers there is no cause to worry if they are struggling to pay, and that we will work with them to find a solution that fits their individual needs.

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How do Power NI prices compare to other household electricity suppliers?

Because we were able to cut prices last year, even after this increase, Power NI prices will be back to what they were in 2019 (real prices/inflation adjusted); amongst the cheapest here in NI (outside of contract) and cheaper than prices in the Republic; GB and across Europe.

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What has Power NI provided to help communities through these hard times?

Power NI is continuing to work with customers and charity partners that are impacted by increasing cost, with donations of over £180k to around 90 charity partners and community groups across Northern Ireland.

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How much will your price change increase my bill by?

It is an increase of 21.4% adding £2.51 a week to a typical household electricity bill.

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