Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Our online billing service on your online account has a handy bill calculator feature which you can use to estimate how much electricity you’ve used to date. If you have not activated your online account you can register here.
If you receive bills by post, you can calculate your electricity costs by:
Taking your current meter reading and subtracting the previous meter reading (find this on your last bill) to find out how many units you have used.
Next multiply the units used by the current unit rate for your tariff (find your unit rate).
Add VAT at 5%.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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