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Christmas period opening hours

Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Bills & Payments

I am blind or visually impaired. How can I receive my bill?

  • My Home
  • Bills & Payments
  • Special circumstances and services

We have services available for customers who are blind or visually impaired.

Easier bill
We can supply your bill in braille, large print or as a talking bill.

Doorstep services
You can give us a password to use when a member of our staff visits your home. 

To take advantage of any of these services, please complete the customer care services form.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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