
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
We have services available for customers who are blind or visually impaired.
Easier bill
We can supply your bill in braille, large print or as a talking bill.
Doorstep services
You can give us a password to use when a member of our staff visits your home.
To take advantage of any of these services, please complete the customer care services form.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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