Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usCustomer notice
Please note. On Monday 31 August, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 1 September.
To report power cuts, please contact NIE Networks.
We have services available for customers who are blind or partially sighted.
Easier bill
We can supply your bill in braille, large print or as a talking bill.
Doorstep services
You can give us a password to use when a member of our staff visits your home.
To take advantage of any of these services, please complete the customer care services form.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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