Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Sometimes, no matter how hard we try we just can’t seem to get on top of our finances. At Power NI, we are highly experienced at helping our customers to manage their energy bills, so please get in touch as soon as possible by calling 03457 455 455 (please select option 3) or email [email protected]. We never judge, we just offer ways to try and make things a little better. From a full benefit entitlement check service, where our staff can refer you for additional support, to giving you some useful budgeting advice and lending our support with benefit appeals. We’ll also make sure you’re on the best possible tariff and offer advice on how you can manage your energy bills.
Often, customers aren’t aware that there is additional help available so it’s always best to talk about it.
If you would like free independent advice on benefits or debt, you can contact Advice NI on 0800 915 4604 or email [email protected].
We work with a range of local charities who may be able to offer further support and advice.
