Billing FAQs
If we have your historical energy consumption, we will forecast your energy costs for the next 12 months. If we do not have historical data, we will calculate your monthly payments based on some property details e.g. property type – detached, flat, number of bedrooms, number of rooms in total and number of occupants.
This cost is then split into equal monthly amounts to enable you to make regular instalments instead of having to pay the entire bill in one payment each quarter.
We’ll send you a letter to confirm your monthly amount and the date on which your Direct Debit will be taken. If for any reason you need to change your payment date, you can do this in your online account. To discuss changing the amount simply call us on 03457 455 455 and we’ll be happy to help.
Phone lines open Monday to Friday 9am to 5pm, excluding bank holidays. Calls are recorded for quality assurance purposes.
