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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Direct Debit

PowerNI Help & support Direct Debit My Direct Debit payment hasn’t been taken out.

My Direct Debit payment hasn’t been taken out.

If your payment was due on a date which falls on a weekend or a Bank Holiday it will be collected on the next banking day.

If your Direct debit payment hasn't been taken, please give us a call on 03457 455 455, so that we can look into this for you. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.  


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More Direct Debit questions
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Keypad FAQs
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Meter Reading FAQs