My Direct Debit payment hasn’t been taken out.

If your payment was due on a date which falls on a weekend or a Bank Holiday it will be collected on the next banking day.

If your Direct debit payment hasn't been taken, please give us a call on 03457 455 455, so that we can look into this for you. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.