Billing FAQs
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Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
New and existing Power NI home energy customers can make the switch to Eco Energy tariff. Our Eco Energy tariff is available to credit and Keypad customers. Eco Energy is not available for Economy 7 customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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