General Information & Policies

Who will operate the website offering clear, up-to-date energy efficiency information?

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General Information & Policies
Energy Charter

The Consumer Council for Northern Ireland provides advice for consumers on a range of energy matters.

It is envisaged that it will continue that role extending the range of information available in consultation with other stakeholders.

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More information and policy questions

What does offering to reduce the maximum debt repayment for consumers mean in practical terms?
How will suppliers maintaining an individual assessment of the ability to pay benefit consumers?
What is the customer care register, and how do consumers get on this register?
Why are the commitments in the charter voluntary?
What should consumers do if they need any help or support?