Information for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
If you are a Direct Debit or standard bill customer, please ensure you are entering your 10-digit account number correctly. This can be found on the top right-hand corner of your bill.
If you are a Keypad customer, please ensure you are entering the last 9 digits of your Keypad premise number correctly. This can be found on the front of your Keypad top up card.
If you continue to experience issues registering for an online account email us at home@powerni.co.uk or contact us.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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