Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Remember that your username and password are case sensitive, so firstly check that CAPS LOCK is turned off.
If you are sure you are entering your details correctly and are still having problems logging in email our technical support team at [email protected]