My powercode has been rejected. Why?

If your meter rejects the powercode one of the following messages will appear on-screen within the Keypad+ app.

• The powercode is incorrect

• This powercode has been used before

• You have not entered your tariff change code

• Your meter has reached the credit limit

• Unable to connect to the meter. Please enter the powercode manually. For more information visit I've topped up but the powercode has not been sent to my meter. What should I do?

If you need any further assistance, please email us at [email protected].