
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Keypad is our pay as you go option making it easier to budget and keep a track of what you’re spending. As a Power NI customer, it’s free to have a Keypad meter installed.
Find out more about getting a Keypad meter installed.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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