Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Don’t worry if you’ve lost your top up code. If this is the last top-up code you purchased, and you haven’t yet typed it into your Keypad you can find it on our website.
Login to your online account
select 'previous top up code' from your Keypad dashboard,
then select 'retrieve previous top up code' to view the last top up code you purchased.
Select ‘view my previous top up code’ and enter the last 9 digits of your Keypad premise number,
then select 'continue' to view the last top up code you purchased.
