I’ve lost my top up code.

Don’t worry if you’ve lost your top up code. If this is the last top up code you purchased, and you haven’t yet typed it into your Keypad you can find it on our website.

Energy Online Keypad customer?

• Login to your Energy Online account

• select 'previous top up code' from your Keypad dashboard,

• then select 'retrieve previous top up code' to view the last top up code you purchased.

Guest?

• Select ‘view my previous top up code’ and enter the last 9 digits of your Keypad premise number, 

• then select 'continue' to view the last top up code you purchased.