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Important information

It’s important to stay scam aware. Please remember you can always check if emails are legitimate by contacting the organisation directly and asking if they’ve sent them. At Power NI, we are happy for you to contact us if you're ever in doubt. For more information on how to stay safe online, read NI Direct article on online scams.

Meter readings

PowerNI Help & Support Meter Readings

How do I submit a meter reading? We will email you when you need to submit a meter reading and a notification will also appear within your online account. If your ...
How do I know if I have a dual rate meter? If you are asked to enter two, or more, meter readings this means you have a dual rate meter. This means you are on a tariff with ...
How do I read my dual meter for Economy 7 or EV Nightshift tariff? There are a few different types of meter. To help you with reading your meter please find your correct meter type below. Keypad...
How do I read my meter? There are a few different types of meter. To help you with reading your meter download see our meter reading guide below...
How often is my meter read? Northern Ireland Electricity Networks (NIE Networks) will read your meter once a quarter (every 3 months).
What if I miss the meter reader? If your meter is located inside your property or behind closed gates, meter readers will require access from you. If you miss the ...
What do I do if I think my meter is faulty? If you are concerned your meter is not working properly then please give us a call on 03457 455 455. Phone lines open Monday to Fr...
Why are NIE Networks reading my meter if I'm a Power NI customer? Power NI and NIE Networks are separate organisations. Power NI is an electricity supplier, whereas Northern Ireland Electricity Ne...

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