Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
You need to ask your tenants to contact us to confirm they’re moving out. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.
If you have new tenants moving in ask them to register their move with us online. If you don’t have tenants moving in you should register your own name on the account.
Considering Keypad?
Keypads are ideal for rented properties as all tenants are equally responsible for the electricity used. Tenants are also responsible for any outstanding balance or credit at the end of the tenancy. The balance will not be passed onto the landlord but will instead be forwarded to the tenants or students’ home address, if required.
Unfortunately it is not possible to fit a Keypad meter to all electrical installations. In particular they are not permitted in registered HMO properties with more than two occupants.
