Moving & Switching

When will I receive my first bill?

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Moving & Switching
Switching providers

You should receive your first bill within approximately 13 weeks after you’ve switched. If you haven't received your bill by this time, simply get in touch and we'll look into this for you.

If you have a Keypad, you won’t receive bills and can pay as you go. Find out where to top up.

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More switching questions

When does my supply change over?
Do I need to contact my previous supplier?
How can I check the status of my switch?
Do I need to cancel my Direct Debit with my previous supplier?
Why am I still getting bills from my previous supplier?
When will I get my account number or Keypad premise number?