Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
If you are experiencing difficulties registering for Power NI Perks please check the Power NI Account Number or Keypad Premise Number you are using is correct.
Following this, if you are still experiencing problems registering contact Power NI Perks partner, Reward Gateway helpdesk 24/7 365 days year by phone 0203 780 1891.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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