Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
A top up card is a reloadable card which allows you to save up to 20% on high street and online brands. If you load a 10% discount card with £80 you will only pay £72 at the checkout, however you will have £80 to spend in store or online (depending on the offers terms and conditions), that’s a saving of £8!
When purchasing a top-up card for the first time, this is sent out via Royal Mail for free using their First Class delivery service. However, please check the retailer's T&Cs listed on the page when making a purchase for any exceptions where a postage charge may occur.
You can check the activity on each top up card purchased by selecting ‘Account’ within Power NI Perks portal.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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