Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.
To report power cuts, please contact NIE Networks.
The scheme provider also offers employee reward schemes. Any references to these employee reward schemes are to be ignored as they are not applicable to the Power NI Perks customer reward scheme. This includes any mention of ‘minimum wage’, ‘basic earnings’, ‘salary deduction agreement’, ‘company identifier’ or ‘office location’.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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