Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
The scheme provider also offers employee reward schemes. Any references to these employee reward schemes are to be ignored as they are not applicable to the Power NI Perks customer reward scheme. This includes any mention of ‘minimum wage’, ‘basic earnings’, ‘salary deduction agreement’, ‘company identifier’ or ‘office location’.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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