Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Cashback is a discount which is applied after you’ve bought something online and is either a percentage of the amount spent or a fixed sum. If you buy something for £100 with 6% cashback, you pay the retailer £100 and we credit £6 to your cashback account.
To activate your cashback offer, click the brand link from your Power NI Perks portal. You can check your cashback balance and withdraw cashback by visiting ‘Account’ within Power NI Perks or spend your balance against your next Perks transaction.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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