Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
Cashback is a discount which is applied after you’ve bought something online and is either a percentage of the amount spent or a fixed sum. If you buy something for £100 with 6% cashback, you pay the retailer £100 and we credit £6 to your cashback account.
To activate your cashback offer, click the brand link from your Power NI Perks portal. You can check your cashback balance and withdraw cashback by visiting ‘Account’ within Power NI Perks or spend your balance against your next Perks transaction.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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