Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
You will need your Power NI Account Number or Keypad Premise Number to register for Power NI Perks.
Your Account Number is a 10-digit code which you will be able to find on the top right of your bill or if you are an Energy Online customer you will be able to find this at the top of you Account Summary page.
If you are a Power NI Keypad customer, you will need your Keypad Premise Number to register. This is a 19-digit code which you will be able to find on the front of your Keypad top up card.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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