
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
The scheme provider also offers employee reward schemes. Any references to these employee reward schemes are to be ignored as they are not applicable to the Power NI Perks customer reward scheme. This includes any mention of ‘minimum wage’, ‘basic earnings’, ‘salary deduction agreement’, ‘company identifier’ or ‘office location’.
Still have questions?
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