Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Within the Power NI app all customers can register for an online account and access the following benefits:
*Available to Power NI credit customers only.
**Available to Power NI Keypad customers only.
If you do not want to register for an online account, you can also top up or make a bill payment as a guest on the app. Just click on the ‘Top up or pay a bill without registering’ link at the bottom of the Register or Sign In page.
