Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
The app needs access to your media and files to display your bills and letters. If you deny the app access, you will be unable to view your bills and letters within the app.
If you do attempt to view a bill or letter the message will appear on-screen. If you would like to view the bill or letter, select ‘Yes’ and this pop up will no longer appear when you view your bills or letters.