Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Quick help
You can register or sign in to your Power NI Perks account.
It’s simple! Go to the Power NI Perks portal and click on the register button. At registration you will be asked for your Account Number or Keypad Premise Number, followed by your name and contact details. Once registered you can start shopping and saving with Power NI Perks!
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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