I'm having difficulty paying for my electricity, what options are available to me?

If you’re having difficulty paying for your electricity, we’re here to support you. Our specialist Payment & Account Resolution Team can help you explore payment options and tariffs that may better suit your circumstances and needs.

We understand how challenging financial difficulties can be, and we’re here to listen without judgment. We offer practical solutions, including:

• Short-term payment plans to help you manage your bills.
• Monthly Direct Debit options that include a discount. Click here for Direct Debit help and support.
• Pay-As-You-Go (PAYG) Keypad meters, allowing you to manage and control your energy usage. Click here for Keypad help and support.

Here’s how you can get in touch:

• Use our Live Chat option in the bottom right corner of your screen.
• Call us on 028 9068 5853 (Monday to Friday, 9am to 5pm).
• Email us at [email protected], including your account number.

Let’s work together to find the best solution for your needs.