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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Moving & Switching

PowerNI Help & Support Moving & Switching Do I need to contact my previous supplier?

Do I need to contact my previous supplier?

  • My Home
  • Moving & Switching
  • Switching providers

No, once you confirm your switch with us, you don’t need to do anything else.

We’ll get in touch with your previous supplier and let them know that you have switched electricity supplier.


More switching questions


More switching questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Keypad FAQs
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Meter Reading FAQs