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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Moving & Switching

Do I need to contact my previous supplier?

  • My Home
  • Moving & Switching
  • Switching providers

No, once you confirm your switch with us, you don’t need to do anything else.

We’ll get in touch with your previous supplier and let them know that you have switched electricity supplier.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
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