Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Firstly, thanks for choosing Power NI!
Here's what happens next:
1. We'll contact your previous supplier
You don’t need to contact your old supplier we will let them know that you have switched to Power NI. Your switch can take 2-4 weeks to complete however rest assured that your supply won’t be disrupted during this time.
2. We’ll send you your Power NI welcome pack
After your 10 working day cancellation period, we will schedule a phone call at a time that suits you to complete the switch. We’ll send your welcome pack in the post including your account number and details of your chosen payment plan. This will arrive within four weeks as confirmation that your switch is now complete.
3. Your previous supplier will bill you for any outstanding amounts
You’ll receive your final bill from your previous supplier for any outstanding amounts. You should start receiving bills from Power NI within approximately 13 weeks.
Paying by Keypad?
After your 10 working day cancellation period, we will schedule a phone call at a time that suits you to complete the switch. Please ensure you have access to your Keypad meter during this call and any credit on the keypad will be transferred with you (please ensure you have a minimum of £2 credit).
Pay by Direct Debit?
If you're paying by Direct Debit you'll receive a letter confirming that your bank has been contacted and your new Direct Debit has been set up.
Important things to know
Timings may vary, but everything should happen within 2-4 weeks. We’ll only call you if we need further details or need to rearrange a call back. Your supply won’t be disrupted, even if the switching process takes longer than expected.
