Help & Support


When do I have to pay my bill?

The 'payment due date' is indicated on the top of the bill. This is generally 14 days after the bill is produced.

 Top Of Bill

If you pay by Quarterly Direct Debit you don’t need to do anything as payment is taken automatically. If you pay by Monthly Direct Debit we will continue to debit the agreed payment amount on your chosen date each month. Your bill provided is a statement of your account. 

Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.