Help & Support

Customer support

Further support and advice

We work with a range of local charities to offer further support and advice for our customers.  We try our best to answer your queries but sometimes we just need to signpost you to the experts:


Advice NI

Advice NI is an independent advice network providing free advice on: benefits, debt and money, business debt, tax credits and HMRC products, EU settlement scheme and mobile advice services.

Freephone the advice helpline on 0800 915 4604 or email [email protected]


Age NI

Age NI offers free independent and confidential advice to older people, their families and carers on a range of issues including: care, health, housing and money.

Freephone 0808 808 7575 available Monday to Friday 9am – 5pm


Christians Against Poverty

For those struggling with debt or financial issues - get free debt help by calling 0800 328 0006 available Monday to Thursday 9:30am - 4:30pm and Friday 9:30am - 3:30pm

Macmillan Cancer Support

If you have concerns about cancer you can contact the Macmillan Support Line on 0808 808 0000 (8am - 8pm daily) or visit