Billing FAQs
We know that it can be a difficult time when someone close to you has died and we will do our best to make closing or transferring their account as simple as possible. If you’re a relative or a solicitor, please call us on 03457 455 455*. From there, one of our team will guide you through the process.
You may find it helpful to have the following information available before you call:
Your name, address and contact details
Name and address of the Power NI account holder
Recent meter reading
Date the account holder died
Typically, a copy of the death certificate is not needed to close an account.
*Lines are open Monday - Friday, 9am - 5pm.