Help & Support

Customer support

What are my marketing contact preferences?

Your marketing contact preferences allow you to manage how you want Power NI to contact you. You have the freedom to choose what channels we use to contact you on and you can check and update these at any time by:

• Calling us on 03457 455 455
• Emailing us at [email protected]
• Writing to us at Power NI, PO Box 103, Antrim, BT41 9BB
• Energy Online customers can update their marketing contact preferences online in the ‘My details’ section of their online account at 

You may receive account related emails which are sent to you because you are a Power NI customer. Please note that you will continue to receive account related emails regardless of your marketing contact preferences.

Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.