Help & Support
How do I cancel my Direct Debit?
To cancel your Direct Debit simply give us a call on the number below.
You'll then need to contact your bank to advise them that you are cancelling.
Please note, you'll no longer receive Direct Debit discount when you cancel (up to £40/year with Monthly Direct Debit).
What are the Direct Debit options?
Why has my Direct Debit changed?
How is my Monthly Direct Debit calculated?
How do I set up Direct Debit payments?
When will my Direct Debit come out of my account?
Do I get my bill before my Direct Debit is taken from my account?
I don’t have enough in my account to cover my Direct Debit.
What if I miss a Direct Debit payment?
My Direct Debit payment hasn’t been taken out.
Not received a bill
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.