Help & Support

Energy Online

Energy Online FAQs

How do I register for Energy Online?

Visit Energy Online and click on the Register button. You will need your 10 digit Power NI account number.

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How much discount will I get with Energy Online?

Find out more about the discounts available with Energy Online.

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I am having problems registering for Energy Online.

If you are a Power NI Direct Debit or Standard bill pay customer please ensure that you are correctly entering your 10 digit account number. This can be found on the top right hand corner of your bill. If you are a Power NI Keypad customer please ensure that you are correctly entering the last 9 dig...

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I have forgotten my username

If you’ve forgotten your username, click on the 'I've forgotten my username' function on the login page. We will send you an email with your username. Please check your junk or spam folders if you do not receive the email.

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I'm sure I'm entering all my details correctly, but I still can't login.

If you are sure you are entering your details correctly and are still having problems logging in email the technical support team at [email protected]

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I’ve entered the wrong details and I’m now locked out, what do I do?

If you have forgotten your password, click on the I've forgotten my password function.

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What happens if I stop paying my Power NI account by Direct Debit?

If you choose to stop paying by Direct Debit you will revert to standard quarterly billing.

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How do I view my consumption?

To view your energy consumption click on ‘My Energy Usage’ on the navigation bar to the left of the screen when you are logged into Energy Online. You will then be able to see your electricity use in terms of units, cost and carbon emissions.

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Can I view my old bills online?

Yes you will be able to view up to 8 quarterly bills online.

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