Help & Support

Energy Online

Energy Online FAQs

How do I register for Energy Online?

Visit Energy Online and click on the Register button. You will need your 10 digit Power NI account number.

Read more

How much discount will I get with Energy Online?

Find out more about the discounts available with Energy Online.

Read more

I am having problems registering for Energy Online.

Energy Online is only available to Direct Debit customers. If you would like to become a Direct Debit customer find out more here. If you are a Direct Debit customer please ensure that you are correctly entering your 10 digit account number which can be found on the top right of your bill.

Read more

I have forgotten my username

If you’ve forgotten your username, click on the 'I've forgotten my username' function on the login page. We will send you an email with your username. Please check your junk or spam folders if you do not receive the email.

Read more

I'm sure I'm entering all my details correctly, but I still can't login.

If you are sure you are entering your details correctly and are still having problems logging in email the technical support team at [email protected]

Read more

I’ve entered the wrong details and I’m now locked out, what do I do?

If you have forgotten your password, click on the I've forgotten my password function.

Read more

What happens if I stop paying my Power NI account by Direct Debit?

If you choose to stop paying by Direct Debit you will revert to standard quarterly billing.

Read more

How do I submit a meter reading?

To submit a meter reading, login to your Energy Online account and select the ‘Submit Meter Read’ button from the ‘Account Summary’ page. You will get a notification to advise you if your meter reading window is open or closed. If your meter reading window is open, enter your current meter reading(s...

Read more

How do I view my consumption?

To view your energy consumption click on ‘My Energy Usage’ on the navigation bar to the left of the screen when you are logged into Energy Online. You will then be able to see your electricity use in terms of units, cost and carbon emissions.

Read more

1 of 3