Help & Support


How do I top up?

1. Buy your top up

There are a number of ways you can buy a Keypad top up:

Please note: Credit cards are not accepted when topping up through our app, online or phone service.

You’ll need to have your card details and your 19 digit premise number handy when you’re topping up. Your 19 digit premise number can be found on your Keypad card.

Power NI Keypad Card


2. You’ll get a 20-digit code (your Powercode) to type into your Keypad.

3. Enter your Powercode.

Press the ‘*’ button and then the 20-digit number. If you make a mistake press the ‘*’ button to delete each keystroke and then enter the rest of the code. Press the ‘#’ button to finish. A confirmation message will be displayed.