Help & Support

Meter Readings

Meter readings FAQs

Why are NIE Networks still reading my meter if I'm a Power NI customer?

Northern Ireland Electricity (NIE) read your meter because they own the electricity transmission. Power NI supply the electricity to you through this network.

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I think have a faulty meter.

If you are without power call NIE on 03457643643 to report a fault If you still have power but your meter isn’t working properly please give us a call on 03457455455.

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How do I read my meter?

Follow our guide on how to read your Power NI electricity meter and provide this meter read to us.

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What if I miss the meter reader?

Northern Ireland Electricity (NIE) read meters on behalf of all electricity suppliers in Northern Ireland. If you miss the meter reader they will generally leave a card to advise you that they have called at your property and how you can go about providing a reading.

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How often is my meter read?

Northern Ireland Electricity (NIE) will read your meter once a quarter (every 3 months).

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