Billing FAQs
There are a few different types of meter. To help you with reading your meter see our meter reading guide below. If your meter is in a hard-to-read location please contact us on 03457 455 455. Phone lines are open Monday to Friday, 9am to 5pm.
Digital meters
Read the numbers on the screen from left to right.
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Clock meters
Read dials from left to right. Ignore any numbers marked 1/10 or 1/100 or any numbers in red. If the clock hand is pointing between two numbers, read the lower number.
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Keypad meters
Press 9 on the Keypad and read the digitals from left to right.
