Help & Support
I'm moving out. How do I transfer the account to my landlord?
Firstly, call us on 03457 455 455 to let us know you’re moving out. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.
You will need the following to hand:
- Forwarding address
- Final meter reading and if possible a picture of this
The landlord of the property will then need to contact us directly to move the account into their name.