Help & Support
Switching to Power NI
How can I check the status of my switch?
The switching process can take up to 8 weeks to complete and if we're having any issues processing your switch we'll get in touch to let you know.
What happens when you switch
1. We'll contact your old supplier and start the switching process. We'll provide them with your meter reading to calculate your final bill.
2. You should receive your Power NI welcome pack within 3 weeks as confirmation that your switch is complete.
3. You'll receive your final bill from your old supplier and should pay this as normal
4. You should receive your first Power NI bill within approximately 13 weeks.
If you still haven't received your welcome pack after 3 weeks simply get in touch and we let you know how your switch is progressing.
My Power NI
Find information relevant to you in this section from competitions, news and details of your energy plan. Also find information on potential discounts you are entitled to.