Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Call our Payment & Accounts Resolution Team on 028 9068 5018 or email [email protected] including your account number. We appreciate that sometimes it’s hard to contact us and discuss financial matters. We will:
Check that your bill is accurate and discuss payment options available to you.
Always lend a friendly ear and do what we can to come to a suitable payment resolution to help all customers.
Treat all our customer’s as individuals, and every customer differently depending on circumstances.
