Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
If you’re finding it difficult to pay your electricity bill, the first step is to contact our Payment & Account Resolution Team. We will explore payment options that may better suit your circumstances and needs.
You can get in touch with us in the following ways:
We understand that discussing financial concerns can be tough but we’re here to listen and support you. Our goal is to help make things a little easier for you. This can include:
Our team will always treat you with kindness and understanding, providing a solution that suits your unique circumstances.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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