I am struggling to pay, what should I do?

If you’re finding it difficult to pay your electricity bill, the first step is to contact our Payment & Account Resolution Team. We will explore payment options that may better suit your circumstances and needs.
 
You can get in touch with us in the following ways:

• Use our Live Chat option in the bottom right corner of your screen.
• Call us on 028 9068 5853 (Monday to Friday, 9am to 5pm).
• Email us at [email protected], including your account number.

We understand that discussing financial concerns can be tough but we’re here to listen and support you. Our goal is to help make things a little easier for you. This can include:
 
• Referring you for a full benefit entitlement check to ensure you’re receiving all the support you’re entitled to.
• Providing budgeting advice and connecting you with support agencies.
• Ensuring you’re on the best tariff and offering tips to help manage your energy bills.
 
Our team will always treat you with kindness and understanding, providing a solution that suits your unique circumstances.